Testimonials
“Ruthless efficiency, strategic thinking, accurate tactical execution and a warm personality don’t always travel together. Elizabeth brings all of this to the table.”
“Elizabeth is one of those special people who you can point at a project and know that you will get back a well executed and thorough deliverable.”
“Wickedly smart, she’s dedicated and proactive in every aspect of her work. She’s also fearless.”
“She’s an intensely hard worker with a big picture perspective and the ability to quickly bring order to chaos, making her a rare and valuable talent.”
Summary
Growth-minded Director of Business Operations and Project Management leader. Laser focused on facilitating cross-functional teams to establish processes, leverage technology, and forge strong business partnerships for rapid growth companies. Proven track record of vision-based strategic planning built and grown on a foundation of operational efficiencies. Uncompromising efficiency and tactical execution with compelling communication skills at all stakeholder levels. Committed individual contributor and mentor of high-performance teams with superlative soft-skills and an encouraging personality.
Energized by a changing competitive landscape, structuring complex ambiguous problems and breaking them down into manageable pieces, collaborating and influencing alignment with business stakeholders, and delivering strategic holistic solutions to achieve objectives.
Professional Experience
Quil
Director Business Operations
January 2018 – Present
Comcast
(Independent Contractor)
Director Project Management
December 2016 – January 2018
Acquia
Digital Program Manager
March 2016 – December 2016
Manifest
Senior Director, Creative Operations
August 2013 – March 2016
Informz
Senior Project Manager
December 2011– August 2013
Software Engineer
IBM, CGI, General Dynamics, ShouldersCorp
2001-2009
Notable Experience
Managed and optimized Quil’s enterprise architecture critical to the company’s ability to scale and analyzed systems comprehensively to find strategic opportunities for growth.
Managed and led cross-functional deployments and integrations of business systems across the enterprise, optimizing for scale and implementing operational workflows using deployed technologies including SalesForce, Netsuite, Marketo, ZenDesk, and several others.
Led the company through numerous changes and transformation initiatives, including successfully migrating our informational assets and productivity tools from G-Suite to Microsoft while maintaining the integrity and security of our data, centralizing device and access management, implementing single sign-on across all critical company systems, and defining, building, and automating ITSM workflows.
Transformed, standardized, and hyper scaled Business Operations and ITSM processes from the ground-up to meet the rigorous challenges of a face-paced growing healthcare technology company while ensuring HIPAA compliance and adherence to client regulations.
Performed financial planning and analysis (FP&A) of all enterprise business systems, delivering monthly and quarterly presentations with an outcomes-oriented and collaborative approach based on inspection of data to optimize value, manage risk, increase agility and ability to scale, maintain accuracy and quality controls, and identify opportunities for continuous improvement.
Planned and partnered with business leaders from "cradle to grave" throughout the vendor lifecycle, including discovery of requirements, sourcing and selection, managing legal reviews, performing contract negotiation and due diligence, planning and procurement, establishing baselines and benchmarks for KPIs, tracking contract completion and/or renewals, auditing and reporting on vendor performance, and safely terminating/exiting suppliers and technology as needed.
Worked cross-functionally to drive highly visible strategic projects critical to company growth and operational efficiencies whereby growing a Comcast strategic development project into Quil, the joint venture of Independence Blue Cross and Comcast.
Certifications
Project Management Professional
Certified Scrum@Scale Practitioner
Education
State University of New York College at Oneonta (1997-2000)
Bachelor of Science in Computer Science, Magna Cum Laude
Skills & Languages
Operations & Program Management Skills
Cross-functional Business Operations, ITSM, Enterprise Systems Architecture, Finance & Procurement Operations, Sales & Marketing Operations, IT Operations, Project Management, Agile Methodologies, Organizational Change & Transformation, Resource Management, Risk Management, Vendor Management, Product Strategy, Financial Planning & Analysis (FP&A), Communication Planning, Strategic Decision-Making, Analytical Thinking, Superior Problem Solving, OKR Planning & Tracking, Reporting ROI & KPIs, English Language
System Skills
Atlassian applications & administration, Google Suite applications & administration, Microsoft 365 applications & administration, Microsoft Excel, Apple MacOS, NetSuite, Salesforce, project management software (SmartSheet, Trello, Jira, Asana, TeamWork, Monday.com, Clarizen), finance systems (Bill.com, NetSuite, Tradogram), IT systems (JumpCloud MDM, ITGlue, Sortly), GitHub
